Terms of service

Terms of Service

Last updated: June 1, 2025

Welcome to UnwindCanvas. By accessing or using our website at unwindcanvas.com and placing an order with us, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. About Us

UnwindCanvas is an e-commerce store that sells paint-by-numbers canvas kits worldwide. We operate as a dropshipping business, partnering with trusted suppliers and fulfillment centers globally to deliver products directly to our customers.

2. Eligibility

By using our Site and placing an order, you represent that:

  • You are at least 18 years old, or have parental/guardian consent
  • You have the legal capacity to enter into a binding agreement
  • All information you provide is accurate and complete

3. Products

We reserve the right to:

  • Limit the quantities of any product available for purchase
  • Discontinue any product at any time
  • Modify product descriptions, pricing, and images without prior notice

Product colors and appearance may vary slightly from photos due to monitor settings and manufacturing tolerances. We strive to represent all products as accurately as possible.

Custom Orders

Custom paint-by-numbers kits are made specifically for you based on an image you provide. By placing a custom order, you confirm that:

  • You own or have rights to use the image provided
  • The image does not infringe any third-party copyright or intellectual property rights
  • UnwindCanvas is not liable for any copyright claims related to images submitted by customers

4. Pricing & Payment

All prices are displayed in US Dollars (USD). Prices are subject to change without notice.

We accept major payment methods including credit/debit cards and PayPal. Payment is processed securely by our third-party payment providers. We do not store your full payment details.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Order Acceptance

Placing an order does not constitute a binding contract until we confirm the order via email. We reserve the right to cancel or refuse any order for reasons including (but not limited to):

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraudulent activity

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs, carriers, natural events, or other factors beyond our control. For full details, see our Shipping Policy.

7. Returns & Refunds

Our return and refund process is outlined in our Refund Policy. By placing an order, you agree to those terms.

8. Intellectual Property

All content on the UnwindCanvas website — including text, images, logos, graphics, and design — is the property of UnwindCanvas and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without express written permission.

9. User Conduct

You agree not to:

  • Use our Site for any unlawful purpose
  • Attempt to gain unauthorized access to any part of our systems
  • Submit false or misleading information
  • Use automated tools to scrape, crawl, or harvest data from our Site
  • Post or transmit any harmful, offensive, or spam content

10. Disclaimer of Warranties

Our Site and products are provided "as is." UnwindCanvas makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of any content on this Site, or that the Site will be available without interruption or error.

11. Limitation of Liability

To the fullest extent permitted by law, UnwindCanvas will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or products. Our total liability to you for any claim will not exceed the amount you paid for the specific order in question.

12. Indemnification

You agree to indemnify and hold harmless UnwindCanvas and its affiliates, partners, officers, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising out of your use of the Site, your violation of these Terms, or your violation of any third-party rights.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes will be resolved through good-faith negotiation, and if necessary, through binding arbitration or the courts of competent jurisdiction.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

UnwindCanvas
Email: contact@unwindcanvas.com