Privacy Policy

Privacy Policy

Last updated: June 1, 2025

At UnwindCanvas ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website at unwindcanvas.com (the "Site") or make a purchase from us.

Please read this policy carefully. If you disagree with any of the terms in this Privacy Policy, please discontinue use of our Site.

1. Information We Collect

Information You Provide to Us

When you place an order or register on our Site, we may collect:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment provider — we do not store full card details)
  • Account username and password
  • Any messages you send us via contact forms or email

Information Collected Automatically

When you visit the Site, we automatically collect certain technical data, including:

  • IP address and browser type
  • Pages viewed and time spent on the Site
  • Referring URLs and search terms
  • Device type and operating system
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order status, shipping updates, and customer support inquiries
  • Send you promotional emails and marketing content (only if you opted in — you may unsubscribe at any time)
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Fulfillment Partners & Suppliers: We work with suppliers and warehouses located worldwide (including in the United States, Europe, and Asia) to fulfill your orders. Your name, address, and order details are shared with them solely for shipping purposes.
  • Shipping Carriers: Information is shared with carriers (such as USPS, UPS, FedEx, DHL, and others) to deliver your order.
  • Payment Processors: Your payment data is processed securely by third-party payment providers (e.g., Shopify Payments, PayPal, Stripe). We do not have access to your full card details.
  • Analytics & Marketing Tools: We use tools such as Google Analytics and Meta Pixel to understand how users interact with our Site. These tools may set cookies on your device.
  • Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of UnwindCanvas, our customers, or others.

4. International Data Transfers

Because we are a global business with suppliers and partners around the world, your information may be transferred to and processed in countries other than your own. We take steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. If you request deletion of your data, we will remove it unless we are required to retain it for legal or operational reasons.

6. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze Site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site.

Types of cookies we use:

  • Essential Cookies: Required for the Site to function (e.g., shopping cart, session management)
  • Analytics Cookies: Help us understand how visitors use the Site
  • Marketing Cookies: Used to deliver relevant advertisements (e.g., Meta Pixel, Google Ads)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request that we delete your personal data ("right to be forgotten")
  • Portability: Request your data in a portable format
  • Objection: Object to processing of your data for marketing purposes
  • Opt-out of marketing emails: Click the "Unsubscribe" link in any email or contact us directly

To exercise any of these rights, please contact us at contact@unwindcanvas.com.

8. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

UnwindCanvas
Email: contact@unwindcanvas.com